Here is a list of Frequently Asked Questions. Got a question? Start here first! If you don't see your question or want further insight, contact us!
Q: Can I duel with your lightsabers?
A: Yes, all of our lightsabers are duel-worthy. Most sabers can withstand hard dueling against an armored opponent. The Sabers with “thin necks” like the Sage, Hero sabers, etc should be dueled hard with caution, and I don’t recommend hard dueling against armored opponents. Their emitters are more shallow, so the blades don't have as much surface contact as the other sabers. This can lead to wobbly blades if duel too hard, and the thin necks can bend/break if dueled extremely hard.
All the sabers have strong internal chassis that hold the battery, soundboard and in most cases, the LED as well.
By request we can upgrade your saber to a Heavy Grade blade. But please note: They are NOT TOYS. They are extremely hard and rigid blades that do not flex and can break bones. Not recommended unless you'll be wearing full body armor and gloves. For real.
Q: What's your warranty cover?
A: We stand behind the design and quality of our lightsabers. We offer a 1-year warranty on all of our lightsabers to be free from defects or build errors. If you have any problems with your lightsaber, contact us right away so we can assist you!
Even if you're out of warranty or something happens to your saber that we wouldn't normally cover - reach out! We want you to enjoy your lightsabers without worry. We will in most cases repair your out-of-warranty/not covered lightsaber at our cost.
Q: How soon does my lightsaber ship?
A: This section of the FAQ is updated whenever there are changes to inform you of our CURRENT delivery times.
Our current lead time on most sabers is currently about 3 weeks. Due to logistical challenges with the various carriers, there may be some local delays but generally we are seeing right around 2-3 weeks for delivery.
Free shipping to USA and many other countries. (If it's not free, you'll see your shipping charge at checkout.)
Q: What are blade plugs? Does my lightsaber come with one?
A: The LED lights in our lightsabers are BRIGHT! Sometimes you'll want to remove your blade so you can wear your hilt or set it on a stand for display. When playing with a bladeless hilt, the LED shines very bright and can hurt your or bystander's eyes. Blade plugs are short polycarbonate plugs made similar to blades, but have a design/gizmos on the end to make it look like a real lightsaber. When they light up, they make very cool effects!
These can be added for purchase from the Accessories section.
Q: Do you have an instruction guide?
A: All of our saber ship with instructions. However we have a comprehensive Instruction Manual available online that covers all aspects of owning a lightsaber:
Q: What if I need a refund or want to make an exchange?
A: No problem! Check out our Refund Policy