We want you to be happy, not only with your lightsaber but your overall experience with Rebel Sabers. If you are not satisfied with your purchase, contact us so we can make it right. We offer refunds and a one time exchange to all customers.
We are a small business and need to set policies to protect ourselves and our customers from high prices. To that end, here are our refund polices as well as exchange policy. Please read and understand these policies before purchasing, as by making a purchase, you agree to these policies as written below.
If your order has not shipped and you need to cancel, please contact us so we can process your refund immediately and to prevent the order from shipping. There is no restock fees in this situation, but we reserve the right to withhold payment processing fees incurred by us, but upon request we will provide you a gift card of approximate value for your next purchase.
If the order has already shipped, then we can only authorize a refund once you’ve received the lightsaber. Contact us to get authorization to ship it to us in Kentucky. Once we receive the lightsaber in new condition, we will issue your refund. The saber need to be in like-new condition with all materials and packaging it was originally sent with. We charge a 15% restock fee to cover processing fees and shipping and handling.
All sabers have a 15 day no-questions-asked refund or exchange. From 15 days after receiving your order, you can return your like-new condition saber for a refund or exchange. Straight returns not due to damage/manufacturing errors/warranty issues are subject to a 15% restock fee to cover our costs (processing fees, shipping, handling).
Please package it appropriately - if it’s damaged in shipping due to poor packaging you may not get a full refund or exchange depending on the damage.
Shipping for the returns & exchanges (other than warranty issues) is the buyers responsibility. Please do NOT ship any saber to us unless you have authorization. Any saber shipped to us without authorization might not be counted as returned, and we won’t be responsible for these sabers. Please, get authorization first - this will eliminate any possibility of delay or lost sabers and having your refund denied.
Without authorization we do not know which sabers are returning to us, and can both be lost/misplaced without a return authorization. This is why we cannot accept responsibility for any sabers returned without authorization. Please provide your order number on a piece of paper in your return.
PLEASE NOTE: Be aware your shipment is coming and accept it from the shipper! Putting your phone number in the Shipping Information is KEY to being contacted by the shipper. They will attempt a few deliveries, and then return the package to a local pick up and hold for you to come receive it. If you do not in a few days, they will return to sender.
If you fail to accept the package when it is shipped to you, it will be returned to us and a re-shipping fee to have it sent again will be necessary - our free shipping is only if the original shipment is accepted. If a refund is requested at this stage, you will receive a refund minus any shipping fees that were incurred due to the package being sent back to us/rerouted.
So please, receive the shipment in time so we can avoid any unpleasant complications from this situation. If you need to change the address, there will be a fee required (this is the shipping companies policy and that fee will be passed onto the buyer).
All sales are final. Our policy is no refunds during a sale if the saber was purchased during that sale. If you wish to receive a refund on a sale item, it will be processed once the sale has ended. This is to protect us so we can have fun flash sales and other impromptu bonuses without worry of cancelled sales to jump on other sales. It creates a lot of work for our small team, and ruins the opportunity to run exciting pop-up sales, not to mention all the processing fees we have to cover.
If you would like to exchange during mid-sale, we can do this. You will be refunded or charged the difference between the exchanged saber.
No exchanges of Mystery Box sabers. They have 1 year warranty however, as all sabers do. But these come with special sabers you cannot find elsewhere on the site - it is in fact one of the points of the MB, this bonus at a chance at a saber like this - so we must implement a no-exchange for the Mystery Boxes. You must accept your fate! Please note: All mystery box sabers are worth more than the cost of the mystery box, and no sabers in the mystery box can be purchased for the cost of or less than the MB - each one is an outstanding value!
If you have any questions regarding these policies, please contact us prior to purchasing. We will do our best to serve you, that is our #1 goal - happy customers! These polices are to prevent abuse and protect us in certain situations. We use these policies to make sure we treat all customers equally and in fairness. MTFBWY!